All Locations:

• Phorest

  • frontdesk.annastasia@gmail.com

  • PW: Salon123!

• Gmail

  • frontdesk.annastasia 

  • PW: salon1234

• Trello - login w/ gmail

  • frontdesk.annastasia@gmail.com

  • PW: salon1234

• AppleID

  • frontdesk.annas@icloud.com

  • PW: Salon123!

• ReachUC

  • username: 100@annastasias

  • password: Telecom1

• Jotform - login w/ gmail

  • frontdesk.annastasia@gmail.com

  •  PW: salon1234

• Pinterest

  • frontdesk.annastasia@gmail.com

  • PW: Framesi.1234

• iPads

  • 1379

• Supportland

  • luke.huf@gmail.com

  • PW: 1234huff

• International Bancard Online Terminal:

  • http://merchant.passportinsider.com

  • frontdesk@annastasias.com

  • Password: jpPcbYrmEeY1KTP

Multnomah Village Specific:

• Vish Front Desk

  • frontdesk@annastasias.com

  • Password: Vish$$$

• Salon Wifi (do NOT use unless it's a work device)

  • Annastasia Salon

  • PW:AnnaStyle!

• Guest Wifi

  • AnnasWifi123

• Back Door keypad

  • #818318

• MV Music

  • Spotify

    • frontdesk.annastasia@gmail.com

    • PW: Salon123

  • Sonos

    • frontdesk.annastasia@gmail

    • PW: Maria1234$

Lake Oswego Specific:

• Staff Wifi

  • Name: Annastasia Salon LO

  • PW: AnnaStyle!

• Guest Wifi

  • Name: Annastasia Guest LO

  • PW: AnnasWifi123

• Gmail

  • hairskinlash@gmail.com - PW: Salon1234!

• Vish Front Desk

  • info@annastasias.com

  • Password: Vish$$$

• Break Room Computer

  • PW: fpd1960

• Extra Key Lock Box

  • 0317

• LO Music

  • Spotify

    • frontdesk@annastasia.com

    • PW: LOSalon123

  • Sonos

    • info@annastasia.com

    • PW: Salon123

• Misc login for Picasso salon should be

  • hairskinlash@gmail.com

  •  PW: Picasso449!

Westlake Specific:

• WL Computers Password

  • HappyWL!

• Vish

  • lukehuff@gmail.com

  • Salon$$$

• WL Music

  • Spotify

    • maria@annastasias.com

    • WLSalon123!

  • Sonos

    • maria@annastasias.com

    • WLSalon123!

  • Dumpster: 2244

  • Lockbox: 6679

If the wifi goes out Phorest, the phones, and the card readers will all be unusable for the time being! Stay calm and do the following:

Try to assess the issue and troubleshoot if possible.

• First, try power cycling the Comcast box in the laundry room (unplug for 30 seconds then plug it back in).

• If it stays off, turn on a hotspot, and connect the laptop and terminal to the hotspot so you can use Phorest.

  • Use the salon's hotspot
    Turn on the T Mobile Box by pressing and holding the power button. It should say welcome when it turns on.
    Connect the iPhone, computer, Vish IPads, and card terminals.
    See attachment below on how to connect the card terminals.
    When you connect the hot spot to the terminals, you must delete the salons wifi (Annas Wifi) from the access points so it is only able to connect to the hot spot.
    Network: Franklin T9 5445
    Password: ea8343f3

  • Or your phone's hotspot

• The credit card terminals won't work if they are not on the same network as Phorest.

• The phones will be automatically forwarded to the Front Desk iPhone if the phones aren't connected to the internet

• The phones can be connected to our back up wifi by doing the following steps:

  • Press menu button

  • Scroll using the arrow keys and go to "Basic"

  • Scroll to option 8. Wi-Fi

  • Go to option 4. Available Networks

  • Look for Network: Franklin T9 5445 and press okay on that network

  • When the wifi is restored repeat the process and connect to Network: Annastasia Salon

• Now Text Luke, Maria, and Location Leads so they know what is going on

• and Call or text Gabriel the IT guy: (503) 705-4362 and let him know we need his help!

Checking out guests:

• Communicate to guests what the issue is. If they are paying cash or check you can process their payment with Phorest connected to a hotspot.

• Our new payment terminals will not work while the wifi is down and will not connect to the backup wifi. Do the following to check out guests:

  • Use Phorest on the web browser

  • Ask the guest if they would like to tip on their services done that day. You can also show them the screen so they can see the percentage amounts like the terminal shows them. This must be done before choosing a payment option, even with cash or check.

  • If the guest is using a card we can manually enter the card information in. Click "Pay" - "Add Tip" - "Card" - enter/confirm full amount with tip - switch from "Use Terminal" to "Enter Card Manually" - when done entering card information click "Complete Payment" 

  • If a guest has a card on file this is the one instance that we can use it. Follow these steps to make sure you are properly using the card on file. Click "Pay" - "Add Tip" - enter/confirm full amount with tip - confirm card on file is correct and active with the guest. If the card is incoorect go to enter the card manually, if it is correct you can complete the payment. 

• If all else fails tell guests you will call them once our systems are working and have them pay over the phone.

Internet is back but some things aren't working

• Make sure the terminals are connected back to the salon's wifi

  • Chnage phones back to "Annastasia Salon" Network. If the phones don't reconnect unplug them for 30 seconds then plug the phones back in.

  • Cordless phones: Unplug the little black box on the pillar next to the Sonos speaker and retail pillars.

  • Change Vish IPads back to the "Annastasia Salon" Network